Privacy Policy – Little Sicily Beckley
Effective Date: 19-March-2025
At Little Sicily Beckley, we respect and value the privacy of our customers and website visitors. We are committed to ensuring that your data is handled with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, interact with us online or offline, or use our services.
By accessing our website, placing an order, making a reservation, or engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, we advise that you discontinue the use of our website and services.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Little Sicily Beckley.
Cookies are small files that a website places on your computer, mobile device, or any other device. They contain details of your browsing history on that website and are used for many purposes.
Country refers to: Beckley, United States
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
The website refers to Little Sicily Beckley, accessible from https://littlesicilybeckley.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Information We Collect
To provide you with a seamless and high-quality experience, we collect different types of information that help us enhance our services, streamline operations, and personalize user interactions. This information includes both personal and non-personal data, as well as data collected through cookies and tracking technologies.
Personal Information
When you interact with our services—such as placing an order, contacting customer support, signing up for promotions, or engaging in transactions—we may collect specific personal details to ensure a smooth and efficient experience. These details enable us to process your requests, complete transactions, and enhance our service offerings. The personal information we may collect includes, but is not limited to:
- Full Name – Required to identify and address you correctly in transactions and communications.
- Email Address – Used for order confirmations, service updates, promotional offers (if opted in), and customer support interactions.
- Phone Number – Necessary for order-related updates, customer service assistance, and delivery coordination.
- Billing and Delivery Address – Essential for processing payments, verifying transactions, and ensuring accurate and timely delivery of your orders.
- Payment Information – Includes credit/debit card details or other payment methods required for transaction processing. These details are handled securely using encryption technologies to ensure confidentiality.
If you create an account on our website, we may store your login credentials, order history, and preferences to facilitate future transactions. This allows us to offer a personalized experience, remembering your frequently ordered items, saved addresses, and preferred payment options for a seamless, hassle-free service each time you return.
Non-Personal Information
In addition to personal data, we collect non-personal information to analyze website performance, enhance security, and improve overall user experience. This data includes:
- Device Information – We may gather details such as IP addresses, browser type and version, operating system specifications, and screen resolution. This helps us optimize our platform for different devices and ensure a smooth browsing experience.
- Website Interaction Data – Our system tracks user engagement patterns, such as:
- Pages viewed
- Time spent on each page
- Navigation paths
- Click interactions
- Referral sources (e.g., search engines, social media, or external links)
By understanding how users interact with our website, we can identify popular features, potential usability issues, and areas for improvement. This data is crucial for optimizing navigation, enhancing website speed, and introducing features that better serve our customers.
Our analytics tools also help us:
- Detect and prevent fraudulent activities or security threats.
- Measure website performance and traffic trends.
- Understand customer preferences to develop new features and personalized experiences.
This non-personal data is strictly used for analytical and improvement purposes and is never linked to personally identifiable information.
To further enhance user experience, we utilize cookies and tracking technologies to remember preferences, streamline order processes, and provide relevant advertisements based on user interactions. Users can manage cookie preferences through browser settings; however, disabling cookies may affect certain functionalities such as automatic login and personalized recommendations.
Cookies and Tracking Technologies
To enhance your browsing experience, our website utilizes cookies, web beacons, and other tracking technologies that help us recognize returning users, personalize content, and analyze website performance. These technologies allow us to improve overall functionality, optimize navigation, and provide a seamless user experience by storing small pieces of data on your device.
How We Use Cookies and Tracking Technologies
Personalization and User Experience
Cookies help us remember your preferences, such as saved addresses, frequently ordered items, and preferred payment methods. They enable automatic login for registered users, ensuring a faster and more convenient experience. By analyzing browsing behavior, we can recommend relevant products, promotions, and personalized content.
Website Performance and Analytics
We use cookies to track user interactions, including pages viewed, time spent on the site, and navigation patterns. This data helps us identify areas for improvement, optimize website speed, and enhance user engagement. We employ third-party analytics tools to measure traffic trends, monitor performance, and ensure seamless functionality across different devices and browsers.
Security and Fraud Prevention
Cookies allow us to detect suspicious activities and prevent fraudulent transactions.By tracking login attempts and transaction behaviors, we can enhance account security and protect user data. Certain security-based cookies help in session validation, reducing unauthorized access risks.
Marketing and Advertising
We use cookies to tailor marketing campaigns based on user interests and browsing history. Third-party advertising partners may use cookies to display relevant ads on our website and external platforms. Retargeting technologies help us re-engage visitors who have previously shown interest in our products or services.
Managing Cookie Preferences
Users have control over their cookie preferences and can adjust settings through their browser to:
- Accept all cookies for an optimized experience.
- Block certain types of cookies, such as marketing or tracking cookies.
- Clear cookies from their browser history periodically.
However, disabling cookies may limit certain website functionalities, including automatic login, personalized recommendations, and smooth navigation. Some features, such as shopping cart retention or saved preferences, may not work correctly if cookies are turned off.
2. How We Use Your Information
The information we collect serves multiple essential purposes, all aimed at enhancing customer satisfaction, improving service efficiency, and maintaining a secure digital environment.
Order Processing and Fulfillment
Your personal information is primarily used to process orders, verify payments, and ensure timely delivery or pickup of your meals. When you place an order, we use your provided details to confirm transactions, prepare food, coordinate deliveries, and send status updates. If you opt for home delivery, your address and contact details allow our delivery personnel to reach you efficiently.
Customer Support and Communication
We use your contact information to provide responsive customer service, handle inquiries, and resolve any issues related to orders, refunds, or account management. Whether you reach out via email, phone, or social media, having your details allows us to respond promptly and offer solutions tailored to your concerns. Additionally, we may send important service-related notifications, such as changes in operational hours, policy updates, or urgent announcements that affect your orders.
Marketing and Promotional Activities
With your consent, we may use your contact details to send promotional emails, newsletters, special discounts, or personalized offers based on your order history and preferences. These promotional messages aim to keep you informed about upcoming events, seasonal menu items, exclusive deals, and loyalty rewards. If you wish to stop receiving promotional content, you can easily opt-out by following the unsubscribe link in our emails or by contacting us directly.
Website Improvement and Analytics
To ensure that we continuously enhance the user experience, we analyze website interactions, customer feedback, and traffic patterns. This data helps us identify areas for improvement, introduce new features, and optimize navigation to create a seamless and enjoyable browsing experience. Our analytics tools provide insights into popular menu items, peak ordering times, and user engagement trends, allowing us to refine our services accordingly.
Security and Fraud Prevention
To protect both our customers and business, we employ robust security measures to detect, prevent, and respond to fraudulent activities, unauthorized transactions, and cyber threats. This includes encryption protocols for secure payments, firewalls to prevent unauthorized access, and regular security audits to identify vulnerabilities. By implementing these safeguards, we aim to provide a secure online environment where customers can confidently place orders without concerns about data breaches or fraud.
Legal Compliance
We may use or disclose personal information when required by law, such as in response to court orders, subpoenas, regulatory requests, or law enforcement investigations. Additionally, we may share information to enforce our policies, protect our legal rights, and prevent fraudulent activities that could harm our business or customers.
Data Security Measures
We take data security seriously and implement multiple layers of protection to safeguard personal information against unauthorized access, loss, alteration, or disclosure. Below are the key security measures we follow:
Secure Payment Processing
To ensure financial transactions remain confidential and protected, we utilize encryption technologies such as SSL (Secure Socket Layer) and TLS (Transport Layer Security). These protocols encrypt sensitive payment details before transmission, preventing interception by malicious parties. Additionally, we partner with trusted payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) regulations to enhance transaction security.
Access Controls and Authentication Measures
We enforce strict access controls to ensure that only authorized personnel can access customer data. This includes:
- Multi-layer authentication, requiring passwords and verification codes for secure login.
- Role-based access restrictions, allow employees to view only the information necessary for their job.
- Automatic session timeouts to reduce the risk of unauthorized access in case of inactive sessions.
Regular Security Audits and Software Updates
To proactively identify and resolve potential security vulnerabilities, we conduct regular security audits and system checks. Our team:
- Monitors system logs for suspicious activities.
- Applies timely software updates and patches to protect against the latest security threats.
- Uses advanced threat detection tools to identify and prevent cyber threats before they cause harm.
3. Your Rights and Choices
As a valued customer, you have several rights regarding your data. We are committed to ensuring transparency and providing you with control over how your information is used.
Access, Update, and Correction
You have the right to request access to the personal information we hold about you. If any of your details are incorrect or outdated, you may request corrections to ensure accuracy. We strive to process such requests promptly to maintain up-to-date and reliable records.
Data Deletion Requests
If you no longer wish for us to store your data, you can submit a deletion request. While we will honor your request whenever possible, certain legal and operational constraints may require us to retain specific information for compliance purposes, fraud prevention, or transactional record-keeping.
Managing Marketing Preferences
You have control over how we communicate with you. If you wish to stop receiving promotional emails or marketing messages, you can:
- Unsubscribe from marketing emails using the opt-out link provided in our messages.
- Adjust your cookie preferences to limit personalized advertising.
- Disable tracking technologies through your browser settings to restrict data collection.
We respect your choices and will process opt-out requests promptly, though some administrative communications (such as order confirmations or service-related messages) may still be necessary.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that a child has provided us with personal details without parental consent, we will take immediate steps to delete the information. If you believe a child has shared personal data with us, please contact us so we can take appropriate action.
Parents and guardians are encouraged to monitor their children’s online activity and use parental control settings to prevent unauthorized data sharing.
Links to Other Websites
Our website may contain links to third-party websites for your convenience and informational purposes. However, we do not have control over these external sites and are not responsible for their privacy practices or content.
We recommend reviewing the privacy policies of any third-party website you visit, as their data collection and security measures may differ from ours. Clicking on external links is at your own discretion, and we encourage you to exercise caution when sharing personal information on other platforms.
4. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us:
Little Sicily Beckley
📍 Address: 3144 Robert C Byrd Dr, Beckley, WV 25801
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. We appreciate your trust in Little Sicily Beckley and remain committed to protecting your privacy while providing the best possible dining experience.
